Thought Leadership

Personalization Blog Image (1)

Personalization in Print

Everyone knows that tailoring the customer experience to an individual’s preferences delivers a more satisfying interaction for the customer and builds brand loyalty. This holds true for print communications too.

Personalization in print used to be including a customer’s name in the piece. We’ve moved well beyond that today. Print personalization is much more advanced thanks to the evolution of data collection and digital printing technology.

By applying tactics to print that traditionally have been used in digital communications, brands can create materials that are more relevant, responsive and measurable. A new name for this type of marketing has even emerged—data-driven print.

Print is already a great medium for getting attention. Personalization builds on that strength. Research indicates that consumers are more than three times as likely to buy from a brand they’ve previously bought from than from one they don’t know. By personalizing materials, brands can remind customers that they have an existing relationship. This approach strengthens the relationship even more and makes customers feel valued.

Personalization can take on many different forms. Previously, personalization was limited to text. At this point, colors and even visuals can be tailored in a piece based on customer data. By personalizing visuals, you can increase your connection with a customer since visuals are usually the first thing that grabs attention in print.

Incorporating personalization into your campaigns will increase their effectiveness because more relevant print definitely increases engagement. This is incredibly valuable in something like direct mail, which has recently been one of the top channels for acquiring and retaining customers.

To be able to personalize print successfully, brands need to have access to a solid set of customer data. You can customize print based on data such as purchase behavior, product preferences, customer demographics and even web browsing history. Brands that have acquired more customer data points have more customization options open to them.

The benefits of personalized print make it worth the effort to grow a customer database instead of relying on purchased lists. Buying lists will never give brands the specific types of data that make print communications most relevant. Brands will achieve better response rates and increased ROI by collecting their own data and using it to build personalized customer experiences.

Print not fake news

Print is More Trustworthy

There are a lot of reasons why marketers should include print as a valuable part of their integrated marketing campaigns these days. One of the more influential ones is the consumer belief that print is more trustworthy than digital communications. In this age of widespread digital deception, people do not think of print as “fake news.”

According to a Two Sides survey, U.S. consumers believe print is a safer, more secure and more trusted medium than its digital counterpart in almost every way. Contributing to this trust is print’s comparative lack of use and the historical journalistic standards associated with it. For example, print magazines are rated as the most trusted news source.

In contrast, only half of people say they trust the internet. Disinformation currently runs wild across social media in an attempt to influence users and create division. In the same Two Sides survey, nearly three-quarters of respondents say they are concerned with the spread of “fake news” on the internet.

Besides being untrustworthy, digital communications are getting ignored. Online pop-ups are the most disliked form of advertising. Additional Two Sides data indicates 68% of consumers don’t pay attention to online ads, and more than half admit they try to avoid them at all costs.

This presents an opportunity for marketers.

While digital communications certainly aren’t going away, wisely integrating print into your campaigns can pay big dividends.

For one, it provides a chance to associate your brand with a more trustworthy mode of communication. Additionally, print has been shown to increase message recall. It is widely accepted that handling paper and turning pages makes us remember more of what we read.

Furthermore, print is just plain effective. Nearly all shoppers say they prefer print marketing when making a purchasing decision. And, almost 80% of consumers will act on direct mail immediately.

Undeniably, no one uses print anymore to steal your identity or trick you into handing over your bank account information. While it may not be completely out from under the old adage of “don’t believe everything you read,” we can certainly say if you’re reading something in print, you can probably trust it.

For marketers, this means if you have something important to say, you should really say it in print.

CMYK

Is it CMYK or RGB for Print?

For years, commercial printers have told graphic designers to convert RGB colors to CMYK before packaging your files to send to print. This is to make sure you can accurately see what the colors you are using will look like in print, since your computer monitor displays color in bright RGB while print uses CMYK. This conversion is no longer required in all cases.

No harm will be done if you stick to this old habit, but advances in printing workflows and growth in the use of commercial digital printing have eliminated it as a necessity. Some modern printing workflows even prefer files with RGB colors.

RGB and CMYK are the color processes everyone is familiar with. RGB is an additive process, meaning it adds red, green and blue together in varying amounts to produce other colors. CMYK is a subtractive process. Different amounts of cyan, magenta, yellow and black are used to “remove” reflected colors from paper to create other colors we can see. The two processes have different ranges of color, with RGB providing a wider array of possibilities.

RGB is used in electronic devices, like computer monitors, while printing uses CMYK. When RGB is converted to CMYK, colors can look muted. Designers were often disappointed when their printed piece looked different than what they had been seeing on screen. To avoid this disappointment, printers told designers to convert colors to CMYK so they’d see them more accurately on their computer.

Now, modern workflows allow printers to use color profiles that automatically match CMYK ink to RGB values to produce results that are much more similar. Additionally, commercial digital printers can use inks beyond just CMYK to closely match the wider color gamut of RGB.

Designers actually gain some added benefits under this new approach. RGB files tend to be smaller; it’s always easier to move and manipulate smaller files. Since most designers today design for print and digital applications at the same time, keeping files in RGB gives you more flexibility as well.

If you’re not sure if you can to let go of this old habit, check with your printer. They’ll tell you whether their workflow still needs you to convert or not.

pocket folder design

How Can You Simplify Pocket Folder Design?

Pocket folder design can be one of the more bothersome tasks for a graphic designer if they have not created one before. Since the pocket folder will be produced with a series of cuts and folds, setting up the design file correctly can be challenging, but it is vitally important.

There are quite a few details to consider in pocket folder design, such as the number of pockets to include, how large the pockets can be, and whether to make the pockets straight, angled or curved. This says nothing of details such as whether business cards slits are required or if the folder will need some capacity to hold large or numerous materials. Then there are technical considerations, such as how large to make the tabs for folding.

At Perfect, we produce a number of custom pocket folders for various uses. One way to simplify pocket folder design is to use one of our print templates as a starting point. Using one of our folder templates can help eliminate the time of creating a new folder from scratch, as well as remove many of the variables that can be at play. Among the templates we have available for pocket folder design are one-pocket and two-pocket folders.

Informed Delivery Blog Image

Should You Use Informed Delivery?

If you’re a marketer looking for an easy, free way to add digital elements to your direct mail campaign, then yes, you should be using the Informed Delivery program.

The U.S. Postal Service launched this e-mail-based service to provide people with a daily e-mail digest of the mail that gets delivered to their home each day. The digest contains up to 10 scanned images of the address side of letter-class mail. In addition to the convenience that Informed Delivery provides its subscribers, the program is a boon for direct marketers because it offers a free additional customer touch point.

With Informed Delivery, marketers have the option to add digital elements to the scanned image that appears in the daily email digests. These digital elements include a target url and a custom supplemental image.

Currently, 95% of Informed Delivery users open their daily digest every day or almost every day. Users now include 10.4 million households and 7.7 million email accounts. The USPS reports that 96% of users would recommend Informed Delivery to friends or colleagues.

Informed Delivery is now available in almost all U.S. zip codes. The daily emails include images of letters and postcards, as well as some flats. In cases where mailers elect to conduct a digital campaign, they can substitute a custom image for a flat image that does not get scanned.

The genesis of the program goes back to the early 2000s. After a series of anthrax attacks were made through the mail after 9-11, the USPS began scanning all mail as a security precaution. Scanning gives the USPS and direct marketers a way to integrate their mailings with the digital world in way that was not possible previously.

You can visit here to register for your Informed Delivery email digest.

FSC certified paper

What is FSC Certified Paper?

FSC certified paper is paper that has been harvested in a responsible manner. Although FSC certified paper often contains recycled paper, it does not have to contain it to be certified. The primary requirement for certification is being harvested and produced in a responsible manner.

FSC is an acronym for the Forest Stewardship Council, which is an independent, non-governmental, not-for-profit organization that was established to promote the responsible management of the world’s forests. The FSC system provides an assurance that products such as wood and paper have been harvested in a socially and environmentally responsible manner. The FSC’s Chain of Custody certification provides a way in which the material can be tracked from the certified initial source through the manufacturing process to the end user.

For marketers and organizations that include environmental sustainability as an important part of their vendor selection process, the FSC designation is a great way to ensure that they are performing green printing.

Perfect is an accredited Forest Stewardship Council member. This means we can acquire and print on paper stocks that are FSC certified. When we use a certified stock to produce a customer’s project, we can print the FSC logo on the piece to indicate that it was produced responsibly.

Print buyers need to be aware that any printer can print on paper that has an FSC accreditation. However, only certified printers that are subject to annual audits and strict procedures may put the FSC logo on printed pieces. Frequently, customers specify a need for FSC paper but fail to ask for the logo to appear on their printed material. If the piece is printed by a printer that is not FSC certified, the customer has no way of knowing if the stock that was used was purchased and ultimately harvested from reliable sources.

commercial printers

How Can You Evaluate Commercial Printers?

So, you’re looking for commercial printers? Has it been a while since you printed something because you’ve been focused on your social media or search marketing? Are you looking because the relationship with your current printer is a little shaky?

No matter the reason, finding the right commercial printers can be a time-consuming task. First, you have to locate ones in your area. Then, you have to research those that look promising. Finally, you have to reach out to a few to get estimates to see if their pricing seems right. When you finally decide to work with one, you hope the relationship goes well so you don’t have to search again anytime soon.

If you evaluate commercial printers on five key attributes—capabilities, reputation, interest, “the basics” and respect—you’ll be sure to find the right one.

Capabilities

Early in your search, you have a simple question to answer: do the commercial printers you’re finding have the capabilities you need? If you need a sign printed, do they offer large-format printing? If your brochure needs to mail, do they have in-house mailing services?

A printer’s website should provide the information you need to understand their capabilities. If you’re still unsure about what they can do after looking online, call and ask. They’ll be happy to discuss your project and how they can help.

Reputation

The next question in your search is a harder one to answer: what kind of company are they? Do they have a good reputation? Are they honest? Do they provide a good customer experience? Although these are tough to answer, getting firsthand information about the printers you’re considering could be the most important thing you do.

You can look in companies’ marketing materials for signs about what type of business they are:

  • Do they have long-standing customers?
  • Do they have well-known or prominent customers?
  • Do they share testimonials or customer feedback?
  • Do they have reviews available online?

You can also try to uncover their reputation by using your professional network. Have any of your contacts heard of the company? Do they know someone who has? Is the printer engaged in any of the professional associations, groups or events you’re familiar with?

Interest

As you narrow your search to a few options, you’ll need to contact them to discuss your project. These discussions provide a perfect opportunity to determine if a commercial printer will be an innovative partner for you.

Do they ask questions to better understand your project, or do they just take the “order”? Do they try to learn more about your company? If your project is complex, do they offer suggestions to improve the cost, turnaround time or quality?

They should be curious about you, your project and your goals. The more a printer understands, the better their estimate and proposed solution can be. Having a thorough understanding helps a printer deliver on another key measurement in your evaluation: fair price.

The Basics

As you discuss your project with a commercial printer, you’ll have the chance to learn how they score on the basics—speed, quality and price.

When it comes to timing, what kind of turnaround are they estimating? Do their timelines seem reasonable? If you were able to get feedback from colleagues familiar with them, can you confirm that they meet their deadlines?

The primary way to evaluate quality is reviewing samples. How do their samples look? How were the samples sent to you? Do they seem to be recent projects, or do you get a sense they’re from ages ago?

If you have the time, another way to evaluate quality is to visit a commercial printer’s facility. Is the place clean and organized? Do the presses and equipment look well maintained? If a printer puts in the time to take care of their facility, you can be sure they’ll put in the time to take care of your project.

As far as price, it’s common to want to do things as inexpensively as possible. But as the old saw goes, sometimes you get what you pay for—so beware the low bidder.

You should get price quotes from a few printers and compare prices. Look for anomalies, like prices that are a lot less or a lot more than the others. Ignore those and focus on the middle. One side note—if you really like a printer but their estimate comes in low or too high, reach out to them to make sure they had the specs correct. Even the best printers can misinterpret specs sometimes. If you feel a printer is providing you a fair price and fair value, they should remain an option in your search.

Respect

By this point you should feel comfortable with the capabilities, reputation, service and cost of the remaining printer (or printers). The final factor in making your choice is respect. Has the printer treated you with respect? Have they been courteous and attentive? Have you felt good dealing with them? Put simply, have they made you feel like they want your business? If it feels like they do, you’ve found your partner.

Technology

If you’re using direct mail, technology can help improve response.

At this point in time, most marketers accept that direct mail generates response. A recent Data & Marketing Association Response Rate Report indicates that the response rate for direct mail is 3.7%. The response rate for all digital channels combined is less than 0.75%. Marketers believe in direct mail so much, spending on it is growing again. In 2016, brands spent $46 billion on direct mail, according to the Winterberry Group.

If you’re using direct mail as one of your primary marketing channels (as you should be), there are a few ways to make sure you get a response rate that meets or exceeds the average. Not surprisingly, they all have to do with technology.

IP Targeting

According to the Interactive Advertising Bureau (IAB), IP targeting is digital messaging that is delivered to a user’s geographic location as determined by his or her Internet Protocol (IP) address. This technology lets marketers serve digital ads directly to specific IP addresses that are mapped from the physical addresses on their mail list. When combined with direct mail, IP targeting technology lets marketers direct one-to-one messages to prospects both in print and online.

IP targeting is better than traditional geo-targeting technology because it directs advertising to specific households and businesses. If you have a defined audience with a specific interest in your product or service, IP targeting is a cost-effective option because there is less waste than traditional digital approaches. Combining IP targeting with direct mail is an ideal technique for universities, financial institutions, banks, realtors and professional service firms.

Enhanced Finishing

Print is a visual, tactile medium. The more senses you can engage with it the better the reader will remember your message. The physicality of print is something digital marketing cannot match.

Innovative technologies are helping marketers make better physical connections by adding special effects to mail pieces. They are digital technologies, so they can provide the effects at a much lower cost than in the past, when most special effects required the use of a die. Nowadays, digital foils, special laminates and white inks can be applied to printed pieces to increase the likelihood that they will stand out against competing messages.

Track Your Mail

One of the challenges with direct mail is knowing if (and when) it has been delivered. Well, you no longer need to guess about it. The USPS has provided advanced technology that lets you track individual pieces through the mail, so you can know exactly when they are going to be delivered. You can get information on both the projected delivery date and the actual delivery date.

By knowing when mail gets delivered, you can adjust drop dates as needed to ensure your pieces arrive at the right time, which is key for follow up and planning. You can also use your insight into delivery times to consider using standard vs. first class postage, which can potentially save you money. Additionally, knowing projected delivery dates lets you anticipate customer response. With advanced notice, you can prepare for it and make sure your team is ready and available to handle it.

Personalization

The saying in direct mail used to be “spray and pray.” Brands sent out a large volume of mailers and hoped some hit the mark. This approach wasted a lot of marketers’ money. Today, with data-driven technologies, marketers can take a more targeted approach and personalize their messages to each recipient. According to Marketo, 79% of consumers are likely to take advantage of a brand’s offer when it is personalized to reflect their previous engagements with the brand. An InfoTrends study from 2016 showed that more than 75% of marketers consider delivering more personalized print communications to be “important” or “very important.”

Instead of relying on volume like the old days, you can target just the prospects who are most likely to make a purchase. And, you can appeal to them as individuals. Direct mail is a particularly good channel for personalization because it offers a variety of formats and the ability to connect with the recipient physically. You should be using your customer data to personalize the content and images in your direct mail, so you ensure a positive response.

Direct Mail Marketing

If direct mail marketing isn’t in your promotional mix, add it.

Not long ago, brands turned away from direct mail marketing. It was expensive and there was stiff competition for reader attention in mailboxes that were overflowing with “junk mail.” On top of that, emerging digital channels offered a less-expensive way to reach large numbers of customers easily.

Now, the tables have turned. Marketers aren’t blindly accepting the effectiveness of digital channels anymore. Digital is full of competing messages and swarming with fraudulent bot activity. So, where can brands get attention today? In the mailbox.

According to 2017 Media Usage Survey results, although down from its peak years ago, direct mail marketing is growing. Thirty-one percent of marketers surveyed reported increasing their use of direct mail last year. Another 33 percent kept it at 2016 rates. In 2016, brands spent $46 billion on direct mail marketing, according to the Winterberry Group.

Companies are returning to direct mail marketing because it works. A recent Data & Marketing Association Response Rate Report shows the response rate for direct mail is 3.7%. The response rate for all digital channels combined is less than 0.75%.

Direct mail marketing is effective because it combines the targeting potential of a channel such as email with the emotional power of advertising. Recent studies have demonstrated that consumers are reading direct mail more and more. Almost 80% of consumers will act on direct mail immediately. Only 45% do it with email. The fact is, high-quality print pieces get brand attention. Nowadays, print gives you a competitive edge.

The marketing holy grail of omnichannel campaigns, where all channels work in concert to target the same version of a customer, must include direct mail. Direct mail is fantastic for reaching customers early in the buyer’s journey, when you can make attention-getting, personalized connections.

According to Andrew Paparozzi, chief economist with Idealliance, the future of marketing lies in personalized, integrated communications where direct mail complements digital experiences. Studies by the U.S. Postal service have demonstrated that when direct mail is used as part of an integrated campaign, it boosts brands’ ROI by 20 percent and helps improve the lift of online campaigns by 62 percent. That seems like good reason to make sure direct mail marketing is part of your mix going forward.